Modern University for Business and Science

Who Should Attend?

Entry-level sales staff, new accounts personnel, and financial services representatives

Objectives:

This certificate covers:

Provides entry-level sales staff with foundational knowledge of banking products offered to bank customers.

Sales and interpersonal skills needed to initiate those sales.

Enhances personal business skills

Choose the certificate requirements

Required Module:

Banking Today

Telephone Etiquette

Business Etiquette

Revitalizing Customer Service

Introduction to Relationship Selling

Writing Bank Correspondence

Managing Time at Work

If Selecting Retail (Track1):

Cross-Selling Deposit Products

Consumer Credit Products

If Selecting Small Business (Track 2):

Fundamentals of small Business Banking

Deposit Products and services for small Businesses

Duration: 93 Hours