Who Should Attend?

Bank tellers & personnel qualified

 Objectives:

This certificate covers:

• Cashing checks and accepting savings deposits and withdrawals,
• Perform specialized duties, such as accepting loan, credit, utility and other payments,
• Maintaining accurate records of all transactions and for preparing daily settlements of teller cash and proof transactions.
• Understand teller policies and procedures and apply technical teller skills as reflected in the duties of their jobs.
• Being service-oriented and work effectively with the public as well as with co-workers.
• Customer service and sales.

Required Module:

• Banking Today
• Business Etiquette
• Dealing Effectively with Co-Workers
• Effective Referrals
• Introduction to Relationship Selling
• Revitalizing Customer Service
• Today's Teller: Developing Basic Skills