Who Should Attend?

Call Center Representative & Personal qualified for such a position

Objectives:

This certificate covers:

• Handling and processing inbound calls and performing other telemarketing duties as necessary.
• Identifying and handling customer inquiries in a prompt and courteous fashion
• Selling and cross-selling deposit and credit products and services as well as, opening accounts for retail customers.
• Having a fundamental understanding of retails products.
• Being service-oriented and work effectively with the public as well as with co-workers.
• Communicating well and applying sales skills effectively.
• Telephone skills, including telephone etiquette sales and customer service skills.

Required Module:

• Banking Today
• Cross Selling Deposit Products
• Dealing Effectively With Co-Workers
• Effective Referrals
• Marketing Financial Services
• Introduction to Relationship Selling
• Building and Retaining Customer Service
• Revitalizing Customer Service
• Tele-Consulting
• Telephone Etiquette
• Understanding Bank Product

 Duration: 114 Hours