Modern University for Business and Science | Customer Service Representative

Who Should Attend?

Customer Contact Personnel: Tellers, Customer Service, Safe Deposit Clerks and personnel qualified for such positions.

Objectives:

This certificate covers:

Conducting basic banking transactions and cross-sell bank products/services

Responding to basic customer inquiries in a knowledgeable and courteous manner

Resolving customer problems when they arise

Responding effectively to customer needs

Having a thorough understanding of retail products and services

Applying customer service skills in addressing customer inquiries and concerns

Basic selling and cross-selling skills

Being Customer-focused, service orientated, accompanied by a sincere approach to customer relations

Banking fundamentals

Required Module:

Banking Today

Building and Retaining Customer Relationship

Alternative Delivery Systems: Trends and Issues

Cross Selling Deposit Products

Dealing Effectively with Coworkers

Effective Referrals

Improving Productivity

Introduction to Relationship Selling

Revitalizing Customer Service

Telephone Etiquette

Understand Bank Products

Duration: 117 Hours