Hussein, B., Abou-Nassif, S., Aridi, M., Chamas, M., & Khachfe, H. (2017). Challenges and prospects of implementing ISO 9001: 2015 in Lebanese higher education institutions. J. Resour. Dev. Manage, 33, 41-51. https://iiste.org/Journals/index.php/JRDM/arti